Folio Refresh support

Your licence key

This part is for the edition downloaded from this website. The Mac App Store edition has no key: buy it in the app and it is tied to your Apple Account.

Where is my key?

In the receipt email from Lemon Squeezy, who sell Folio Refresh for us. Lost the email? Find every order and its key at app.lemonsqueezy.com/my-orders, using the email address you bought with.

How do I activate it?

Open Folio Refresh ▸ Settings (⌘,), paste the key into Licence and press Activate. Or press Activate in the window that appears when your 100 free photos are used up. Paste the whole key, with its dashes and nothing either side. Activating needs the internet once; after that Folio Refresh never checks the key again.

My key is not accepted

• “Could not reach the licence server”: check the connection and try again. Nothing is used up.
• “That key is for a different product”: it is a key for another app, such as RefreshYourMac. The activation it made is handed back straight away, so that key is not affected.
• “That key was not accepted”, followed by Lemon Squeezy's reason: usually a key that is incomplete, or already active on as many Macs as it allows. Free one (below), or write to us with the key; it is safe to send, and the fastest thing for us to check.

How many Macs can I use it on?

One key activates Folio Refresh on two Macs at a time. It is a one-time purchase: no subscription, and nothing to renew.

Moving to another Mac

On the Mac you are leaving, open Settings ▸ Licence and press Remove Licence from This Mac. That frees the activation, so the key can be used on the new Mac. If Lemon Squeezy cannot be reached at that moment, the key still comes off this Mac and Folio Refresh says so; write to us and we will free the activation by hand. A Mac that is lost or broken is the same: write to us.

Updates

The downloaded edition checks downloads.refreshyourmac.com about once a day for a newer version, and never downloads or installs one without asking. Check by hand with Folio Refresh ▸ Check for Updates…, or turn the automatic check off in Settings. Every update is signed, so a file that was tampered with is refused. What the check sends is on the privacy page.

Common questions

I moved the wrong photo to the Trash

Open Earlier cleanups and choose Put Back next to it, or drag it out of the Trash in Finder. Folio Refresh never deletes a file outright, so anything it moved is in the Trash until you empty it.

Where did my Photos library duplicates go?

Into an album called Folio Refresh Review in Photos. Folio Refresh does not delete from your library: look the album over in Photos and delete what you are sure of there.

Nothing changed in my Lightroom Classic or Capture One catalog

Folio Refresh only changes a catalog while its app is closed. Quit Lightroom Classic or Capture One completely and try again. Marked photos are Rejected in Lightroom (filter by Rejected, then Photo ▸ Delete Rejected Photos) or tagged Red in Capture One (filter by Red, select them and press Delete). How it works in Lightroom Classic, step by step.

How do I undo a catalog marking?

With the catalog's app closed, open Earlier markings (Lightroom) or Earlier taggings (Capture One) and choose Undo. A full copy of the catalog from before each change is also kept in the “Folio Refresh Backups” folder beside it.

Folio Refresh says it needs permission to read a folder

In the Mac App Store edition, macOS only lets the app read folders you choose: click Allow Access and choose the folder it names, and Folio Refresh remembers it. In the downloaded edition, macOS may ask once before it reads your Desktop, Documents or Downloads; click Allow. You can change either answer in System Settings ▸ Privacy & Security.

What is the quality score?

A 0–100 score from Apple's photo-quality model, run on your Mac, shown only to compare photos within one group. How it is derived and what it cannot do.

Why is a copy never marked?

Some copies are always kept: one you locked, one in a folder you protect, a favourite in Photos, a photo with a virtual copy or a second variant, and, in a folder, a RAW file shot alongside a JPEG. The reason is shown next to the copy.

Write to us

The small print

• Privacy policy for Folio Refresh
• Downloaded from this website: you buy the licence from Lemon Squeezy, the merchant of record, under its buyer terms. Lemon Squeezy takes the payment and issues the receipt and invoice; questions about a charge go to them or to us.
• From the Mac App Store: Apple's standard licence agreement for App Store apps, and Apple handles the payment.